Efecto de la comunicación organizacional ascendente y clima laboral: el rol mediador del compromiso organizacional en una dirección distrital del sector público ecuatoriano

Carmita Lorena Pinos Morales

doi:10.70577/asce.v5i2.761

Authors

Carmita Lorena Pinos Morales Universidad Estatal de Bolívar https://orcid.org/0009-0006-1224-9307

DOI:

https://doi.org/10.70577/asce.v5i2.761

Keywords:

upward communication, work climate, organizational commitment, statistical mediation, public sector, Ecuador

Abstract

Upward organizational communication constitutes a strategic process in public institutions, yet its influence on work climate remains understudied in Latin American governmental contexts. This study examines the effect of upward communication on work climate and evaluates the mediating role of organizational commitment among career public servants and contracted workers from the administrative and field technical areas of District Office 02D01-Guaranda-MAGP, Ecuador. The central objective was to determine the extent to which the quality and frequency of communication directed by public servants toward their hierarchical superiors influences perceptions of the work environment, and whether that effect operates, at least partially, through the psychological bond that employees develop with their institution. A quantitative, non-experimental, cross-sectional design with correlational-explanatory scope was adopted. The entire workforce (N = 52) was invited through census sampling, with an effective participation of 48 servants. Instruments included the Upward Communication Scale adapted from Tourish and Robson (2006), the Organizational Commitment Questionnaire by Meyer and Allen (1991), and the CL-SPC Work Climate Scale by Palma (2004). Mediation analysis was conducted using Hayes' (2018) PROCESS procedure with 5,000 bootstrap resamples. Results indicated moderate levels across all three variables, with the communication and self-realization dimensions of the work climate emerging as the most deficient. A significant positive relationship between upward communication and work climate was confirmed (r = .64, p < .001). The mediation analysis revealed that organizational commitment particularly its affective component partially mediates this relationship: approximately 30% of the total effect of upward communication on work climate is transmitted through the strengthening of the emotional bond that public servants develop with their institution when they perceive that their contributions are valued by their superiors. Practical implications aimed at strengthening upward communication channels and affective commitment in the Ecuadorian public sector are derived.

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