Implications of Stress on Work Performance and its Relationship with Human Talent Management in Credit Unions

Abstract

The objective of this study was to evaluate the implications of stress in the Unión Familiar Savings and Credit Union to improve performance and its relationship with the organization's human talent management. To enrich the theoretical knowledge of the project in question, a bibliographic analysis is carried out, that is, arguments that support the theory of work stress, its impact on the performance and productivity of employees within the company are reviewed. Next, a methodology with a quantitative and exploratory approach was used to directly and statistically assess the volume of data collected on stress in the institution's staff. The population and sample were made up of the 35 employees of the Unión Familiar Savings and Credit Cooperative. In addition, we worked on a questionnaire of closed questions to analyze the indicators referring to each of the dimensions that make up the variables of the study. It should be noted that the survey did not interrupt work and rest activities. The results showed that employees of this entity face work stress, of which 57% said that their performance has been affected by this problem. In addition, for 83% of them, work overload is an influential factor in their work performance, activities that for 94% are boring. In fact, 69% consider that this situation has had a significant impact on their personal and work relationships. These results are positive stress in positive work performance. While the relationship between performance and human talent management (HRM) is weak (r = 0.137, p = 0.433), as well as stress and HTG (r = 0.055, p = 0.755) without statistical significance. This deduces that stress is an issue to be addressed urgently in the Cooperative, so an immediate intervention would solve the company's problems.